All services

Scheduling and coordination

Booking one technician visit takes four calls and a WhatsApp thread.

The manual process

A customer calls to book a service visit. Someone checks each technician's calendar, calls the technician to confirm, sends the time on WhatsApp, and calls both again the day before.

Systems involved

  • Phone
  • Calendars
  • WhatsApp

What stays with a person

Urgent jobs and calendar conflicts still go to a person. A routine booking does not.

Illustrative example. Names and numbers are made up. The yearly figure is not a quote, a typical result, or a promised saving.

Before

  1. A customer calls to book a service visit
  2. Carla checks each technician's calendar
  3. She calls the technician to confirm
  4. She sends the customer the time on WhatsApp
  5. She calls both again the day before

After Galtec

  1. The customer books through a link
  2. The nearest free technician is assigned
  3. Both get the confirmation
  4. A reminder goes out the day before
  5. A cancellation reopens the slot

Urgent jobs and calendar conflicts go to Carla.

83 hours/week

≈ $100,000/year*

Show us this process